Conditions for delivery

We deliver worldwide climate neutral by DHL and DHL EXPRESS

Delivery within Germany (incl. 19% VAT)

Parcel Economy 6,95 €

Orders up to 20,00 € as a letter/warensendung for 2,50 €

DHL Domestic Express 28,00 € (oversized goods > 120 cm: + 40,00 €)

Pick up in Sternenfels: no shipping fee

Delivery international (No VAT-ID: + national VAT within the EU)

AT-BE-NL-LUX-DK-CZ: parcel 9,95 € incl. VAT (until 30 € as a letter: max. 6,00 € incl. VAT)

CH-FL: parcel 16,40 € (+ customs & fees) (until 30 € as a letter: max. 6,00 € incl. VAT)

Rest EU: parcel 29,00 € + VAT (until 30 € as a letter: max. 6,00 € incl. VAT)

DHL Express EU + CH • up to 500 € 56,00 € • up to 1000 € 65,00 € • >1000 € 75,00 € (each incl. VAT)

WORLD: parcel 49,00 € netto (+ customs & fees) (until 30 € as a letter: max. 7,00 €)

Oversized goods parcel WORLD > 120 cm: + 30,00 € netto

DHL Express WORLD: up to 500 € 60,00 € netto • up to 1000 € 95,00 € netto • >1000 € 120,00 € netto

Oversized goods by DHL Express > 120 cm: + 80,00 € netto

For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service. MeinEinkauf.ch will then take care of all customs formalities and delivery to your front door for a small fee and you benefit from the low shipping costs within Germany.

Note for our customers abroad outside the EU: If the delivery is made to a non-EU country, additional customs duties, taxes or fees may have to be paid by the customer, not to the provider, but to the customs or customs authorities responsible there. Customers are advised to check details with customs/tax authorities prior to ordering.

Obvious transport damage must be reported to the driver/delivery agent immediately. Please have the damage report confirmed. Please report hidden damage to us within 48 hours of delivery.

Conditions for payment

• Cash at pick-up in Sternenfels
• Pre-payment by bank transfer
• GiroCard (direct debit)
• Payment by credit card
• Payment by PayPal
• Purchase on account
• Subject to pre-payment for deliveries abroad!

Time for Payment on account: 14 days

More details on payment

We reserve the right to carry out the delivery only against advance payment by bank transfer.

The invoice amount must be compensated for within 14 days when paying on account.

When paying by direct debit (direct debit), revoke us to collect the invoice amount from the specified account.

When paying via SEPA base direct debit or via SEPA company direct debit, authorize us by granting a corresponding SEPA mandate to collect the invoice amount from the specified account. You are obliged to send us the mandate in writing with your signature within 5 days of the conclusion of the contract. You will receive a preliminary announcement (pre-notification) at least 5 days before the date of direct debit. Please note that you are obliged to ensure sufficient coverage of the account for the announced date.

When paying by credit card, your credit card account is burdened with the conclusion of the contract.

Our bank data:

• GLS Gemeinschaftsbank Bochum
• IBAN DE90430609677000699300
• BIC GENODEM1GLS

Student discount

Students and trainees in the textile / fashion / design sector receive a discount of 10% on the value of the goods when they present their certificate of study or matriculation.

If you need help please contact us by email email@seidentraum.eu